Ales Bourek Ales Bourek is CEO of the Center for Healthcare Quality coordinating programs of health system quality management. He also lectures at the Brno Medical School of the Masaryk University. He performs IVF and other forms of of assisted reproduction treatment. He is currently vice-president of ESQH (European Society for Quality in Healthcare) and also works with DG SANTE, CEESTAHC (Central and Eastern European Society for Technology Assessment in Health Care www.ceestahc.org), and other communities interested in quality, accountability, improvement in healthcare and education. He serves on the editorial board of International Journal of Reliable and Quality E-Healthcare (IJRQEH) and International Journal of Health Care Quality Assurance (IJHCQA). He is a non-executive Director on the EHFF Board.
Dr Marius Buiting: Chairman of EHFF Board. Doctor, lawyer and HC improvement expert. Wrote Netherlands Quality law in 1996. Former President ESQH (NGO) and director of NVTZ.
Seán Conlan is EHFF Director for External relations, and trained as an electrical engineer. He is formerly the CEO Excellence Ireland 1994-2003 and President of the European Organisation for Quality for 4 years. He was a member of the Board of the ESB (the national Electricity utility in Ireland) from 2007-12. Currently he is a Trustee of Feasta (the Foundation for the Economics of Sustainability).
Shawn Day is Lecturer in Digital Humanities at University College Cork. Formerly he lead the Digital Humanities Observatory, a project of the Royal Irish Academy. He also lectures in Social Computing and the Philosophy of Technology at Trinity College Dublin, Queen’s University Belfast and University College Dublin. His research explores the social and economic circumstances of the nineteenth century retail liquor trade and it’s impact on family and social respectability. He applies digital, spatial and social network analysis to the study of the relationships between credit, respectability, and order in the Victorian community. Recent articles have examined the social dimensions of the Victorian public mental hospital using GIS and statistical modeling tools. Shawn has been involved in a number of successful and innovative digital humanities projects throughout Canada and Ireland including the large manuscript census databases in the 1871/1891 census project (University of Guelph), the TAPoR text analysis portal project, the Canadian Network for Economic History (CNEH) and the Network for Canadian History and the Environment (NiCHE – UWO). Shawn is Communications Director for EHFF.
David M Goldberg
David Goldberg is the founding Board member responsible for overseeing the financial management of EHFF. David has served in a variety of professional and voluntary financial management positions. As Chief Executive of Dunes Family Health Care, New Mexico Health Resources, and the Oregon Healthcare Workforce Institute, Mr. Goldberg managed annual budgets for these charitable organisations as well as routine financial reporting to the respective boards of Directors on which he served. As Chief Executive Officer of Physician Partners, Inc. Mr Goldberg was responsible for overseeing his CFO in the management of annual revenues in excess of $175 million. Mr. Goldberg has worked closely with independent auditors in a variety of his professional roles.
Rui Loureiro is a Pharmacist with a specialization in Industrial Pharmacy and postgraduate studies in Quality Management and Industrial Engineering, being a funding member of the Portuguese Society for Quality & Safety in HealthCare (APQS). He works for the National Authority of Medicines and Health Products (INFARMED, I.P.) and lectures the topic of Healthcare Quality Management, Faculty of Pharmacy, University of Lisbon at the graduate and postgraduate level. He has written one book, on medical devices regulatory, classification and quality. He has published more than 20 works on quality in healthcare, and he is an ISO 9001 auditor. He is a non-executive Director on the EHFF Board.
Lucy Scott-Moncrieff is a mental health and human rights solicitor living and working in London. She is a Council Member of the Law Society, was its president in 2012/13 and is currently chair of its Equality and Diversity and Inclusion Committee. She is the independent House of Lords Commissioner for Standards.She founded, owns and manages the law firm Scott-Moncrieff and Associates Ltd, which she believes was the first virtual law firm in the world. It was set up in 1987 and now has nearly 60 lawyers in it, undertaking private client, legal aid and corporate work. She is an associate with Verita, a consultancy that works with regulated organisations to improve their effectiveness and the quality of the services they provide. Between 2008 and 2011, she carried out a number of complex and high profile reviews for Verita, including the death of a patient during routine day surgery, the action of a SHA in relation to the dismissal of a trust chief executive and the care and treatment of spree killer, Daniel Gonzales. She has produced reports on child sexual abuse and exploitation for the Department for Education, and on whistleblowing for the NHS.
She sits as a part-time judge of the Mental Health Tribunal. She is co-chair of the International Bar Association’s Access to Justice and Legal Aid Committee which has produced a series of reports on barriers to access to justice around the world during her term.
She is a trustee of the Howard League for Penal Reform and of LawWorks, a pro bono charity. Recently has been a non-executive director of the EHFF since 2013.
Dr David Somekh is a forensic psychiatrist, psychoanalyst and experienced clinician in management who retired from the UK NHS twelve years ago to devote himself to a “portfolio” existence as a management consultant, expert witness and quality advisor. He has been involved in healthcare quality since 1988. Dr. Somekh served as an NGO representative on the Advisory Committee of ISQuA (International Society for Quality Assurance) from 1995-1997, and on the Advisory Committee of the UK NICE (National Institute for Clinical Excellence) from 1999-2004. He has been a member of the Executive of the European Society for Quality in Healthcare since it was founded in 1998, was President 2005-7 and Vice-President 2007-9. He is a member of an EC working group on Patient Safety and Health Quality. In 2009 he decided to start a new career as a futurist and has attended courses and meetings at Said School of Business in Oxford on scenario planning and is a regular member of the Foresight Analysts Network in the UK and Health 2.0 and is a member of the WFS. He has been an active member of the European Summercamp group since 2003. David is the EHFF Network Director.
Matthijs Zwier is an Senior Advisor at Raedelijn (The Netherlands) an advisory organisation for primary care. He is a former senior nurse and holds a bachelor degree in nursing and a masters degree in nursing science. He has worked at the University Medical Center of Utrecht for 10 years as a Senior Nurse and transition coordinator. Then decided to make a switch towards quality and healthcare improvement as an advisor. Working as an advisor for the former CBO, he was involved in the National Action Programme Self management, a four year program on the implementation of self management in healthcare (in the Netherlands) and numerous innovation and implementation projects.. Matthijs has rich knowledge on Personalized Healthcare, self management, patient participation, self efficacy, health literacy, transitional and integrated care. As an Senior Advisor he now focuses on personalized health, self management, empowerment and the concept of ‘positive’ health in primary care, related to local government and secondary healthcare. Matthijs is the lead for the EVY network. Matthijs is an Associate Director of EHFF since 2013.
Paul Barach, MD, MPH, is a leader of patient safety, quality improvement, medical education, and systems change with over 15 years of clinical and administrative experience in academic medical centers and integrated delivery systems. Paul’s areas of experience include clinical strategy, clinical model development & redesign, physician leadership & engagement, performance & quality improvement, perioperative care, and anesthesiology. He is a Clinical Professor at Wayne State University School of Medicine, and the Children’s Cardiomyopathy Foundation and Kyle John Rymiszewski Research Scholar, Children’s Hospital of Michigan. Paul is a practicing double board-certified physician-scientist in Anesthesiology and Critical care, from the Massachusetts General Hospital affiliated with Harvard Medical School. He is a formally trained health services researcher, with advanced post graduate training in quality improvement and lean techniques at Intermountain Healthcare, and in advanced medical education and assessment methods from the Harvard Medical School Josiah Macy Program. Read more…
Charlyn Belluzzo is an internationally recognized global health expert, medical researcher, and author. Presently based in San Francisco, California USA, she has earned graduate degrees and post-graduate training from LaSalle University, the University of Colorado School of Business, Georgetown University School of Medicine and Tulane University of Public Health and Tropical Medicine. Charlyn is a stakeholder in two international healthcare companies; xRapid, London, UK; diagnosing malaria and other parasitic diseases via a revolutionary iPhone app and DrInfo, Auckland, NZ; a patient centered technology that integrates health information improving patient outcomes and safety. She plays a major role in both organizations. Charlyn is tasked with coordinating all medical affairs; interfacing with clinicians and healthcare authorities worldwide, co-authoring and orchestrating clinical research, overseeing and managing regulatory processes, and interfacing broadly with the Global Health community from xRapid’s perspective. She is catalyzing DrInfo’s success within the national centralized health system in New Zealand, directing its expansion around the globe.
Victoria Betton is founder and director of mHabitat – an NHS owned initiative which supports people-centred digital innovation in health and care. She is a qualified social worker with experience in local government, third sector and the NHS. Her doctoral research is on the theme of mental health and online social networks. You can find her blog at www.codesigndigitalhealth.co.uk She has Masters degrees in Women’s Studies, Social Work and a Diploma in Public Sector Relations. She is involved in steering HealthTech Women North and Digital Leaders Y&H and is an Improvement Fellow at the Y&H Improvement Academy. You can find her on Twitter @VictoriaBetton and her Pets as Therapy dog Bibi on Instagram at bibithepatdog.
Professor Mike Bewick, has held high profile roles in healthcare, recently retiring from the post of National Deputy Medical Director to Sir Bruce Keogh at NHS England. He has extensive experience across all health sectors and was one of the senior clinicians leading on specialised commissioning at NHSE. He has chaired and then served on the Clinical Priorities Advisory Group (CPAG) and was a member of the Specialised Commissioning Oversight Group (SCOG). He has led on system redesign and the innovations that support such change and worked in challenging health economies. Additionally Mike has led on Primary Care and was the SRO for Revalidation, the first change in licensing for doctors since the inception of the NHS. He was part of the advisory team at NHSE for QOF and Primary Care contracting. He was one of the chief authors of the 10 point workforce plan for Primary Care. Read more…
Jeni Bremner, BA MSc RGN, (1960) British; Director of the European Health Management Association. She is a qualified nurse and also holds an M.Sc in Health Education from the University of London and an M.Sc in Health Economics from the University of York. She has substantial experience in the management and design of health and social care systems both working within health and social care systems and as a consultant. She has many years political and policy experience in the fields of public health, health care and social care. Prior to taking up post at EHMA she worked in the UK leading the national local government policy agenda across a number of areas including children services, education, health, public health, social care and criminal justice. She has been Director of EHMA since March 2007.
Joan Cornet Technical Engineer, and graduate in Psychology. After working as a Clinical Psychologist in a General Hospital in 1979, he was elected mayor of Manresa. In 1988 he began to work as civil servant in the European Commission in Brussels, where among other projects he lead EURES employment network. Later he was appointed Secretary General of the Socialist Group in the European Parliament in 1994. In June of 2004 he was named General Secretary of the Department of Health of the Government of Catalonia. In September 2005 the Government entrusted him to start up the “Bioregion of Catalonia” (Biotechnology) and since January 2007 to May 2013 has been CEO of TicSalut Foundation (ICT Health). Nowadays he is Director of “mHealth” at Mobile World Capital Barcelona. He is also a Professor/ consultor of the UOC (Catalonia Open University) and IL3 (International Long-Learning -University of Barcelona).
Andrew Corbett-Nolan is the Chief Executive of the Good Governance Institute, an independent reference centre based in the UK and incorporated in Ireland. Andrew leads GGI’s programme of research into good governance practice, and also their work with healthcare and University boards across the UK. GGI encourages healthcare boards to focus on strategy, and to this end has published a variety of reports on healthcare in the future. GGI has recently published papers on the future of the NHS, as and is working with NHS organisations development new models of care. Andrew previously worked in an international role for the Cape Town-based NGO COHSASA that promotes quality improvement in African healthcare organisations.
Agnieszka Daval-Cichon is in charge of EU affairs at Philips. Before that she worked at the European Commission where she was developing EU public health policies, in particular on patient safety, patients’ rights in cross-border healthcare and health workforce. Before entering the public administration universe, she has been managing international projects mainly in the field of public health education, health systems reforms, health inequalities and integrated approach to care. She was also editing a magazine, coordinating work between hospital and community care, co-designing a new urban district and ensuring smooth transfers of her family between different countries. She holds master degrees in life sciences and in public health. She cooks well, drives carefully and speaks good Polish, working English and romantic French. Despite several explanatory sessions provided by her children she still doesn’t understand what Twitter is.
Roger Dewell is an entrepreneur in the health sector, having established Oxonix Limited on the Harwell Campus recently to take advantage of the vibrant digital health community. As a start-up and highly innovative business, specialising in improving the efficiency of medical data processing solutions, the company is planning to make it possible for the NHS to save valuable funds by making systems open, interoperable and to promote the availability of highly effective and innovative medical data-handling systems.
Dustin DiTommaso is Senior Vice President of Behaviour Change Design at Mad*Pow. A designer and researcher, Dustin’s work involves the study and application of behavioral science, motivational psychology and human-computer interaction to the design of technology-assisted behaviour change interventions, products and services. His client portfolio includes partnerships with a range of innovative start-ups, non-profits, government agencies and Fortune 500 companies across domains, including healthcare, financial services, education and social impact. Dustin is a founding member of the U.S. Behavioral Science and Policy Association and sits on the Scientific Committee at University College London’s Centre for Behaviour Change. Read more…
Declan Dunphy is an ex-Captain of merchant ships, who shifted to marine surveying and logistics in his late 20s, later into quality programming and control. Having spent more than half his working life in Asia, consulting on international trade and logistics, he is now semi-retired in England, but still maintains a strong interest in Asian politics, lifestyles, and educational achievements, through his network of friends and business associates. He has, in 2016, had to spend some months in hospitals and in post-hospital care in UK so, whilst recognising shortfalls in their systems, is a strong supporter of the NHS. Dunphy considers himself as a pragmatic optimist, but always has a Plan B prepared, just in case.
Matt Edwards leads the DH’s horizon scanning and international workforce futures work that includes the Horizon 2035 initiative and horizon scanning work as part of the EU Joint Action on European Health Workforce Planning. Matt serves as an expert working with governments across the world, most recently via the EU JA, the World Bank, WHO and the Ebola affected countries. He has over 15 years’ experience of long-term strategic leadership and delivering continuous improvement across the health, social care, technology and aviation sectors. Matt started his career with British Airways working on the Concorde, 777 and 747 fleet, then with Philips’ global technology team and has specialised in health and care since 2001 in a wide range of roles. Follow Matt on Twitter @meds888.
Shirin Elahi has worked and researched risk subjects as diverse as risk and society, AIDS in Africa, uninsured losses from natural hazards, the future of the intellectual property system and the impacts of the financial system, so bringing to her work an unparalleled breadth of experience. Her clients include EDF, European Patent Office (EPO), Lloyds TSB, Shell International Ltd, TSUNAMI initiative, UK Health and Safety Executive and UNAIDS.
John Fellows is a Principal Research Analyst at the Department of Health in London, working in Workforce Analysis. Prior to this he was a Senior Consultant in Horizon Scanning and International at the Centre for Workforce Intelligence, working on a range of strategic projects including the Horizon 2035 workforce futures project and the WHO and World Bank modelling support to the Ebola-affected countries. His early career was spent in health policy in the third sector and he has contributed to the EU Joint Action on Health Workforce Planning and Forecasting as the Content Lead for Horizon Scanning.
David Grim is intrigued by Health (care) and people even more so. With a service design approach he likes to engage with people and empower them with knowledge and technology in order to get the most out of their lifes. Because quality and costs of care both highly depend on the extent to which health care professionals, patients, information and technology are aligned, as an innovation consultant for Radboudumc in Nijmegen, assessing and improving this alignment is what motivates him. Next to that, he thinks the potential of multidisciplinary collaboration of young innovators in health care is huge. ‘Unfortunately, it is not always used to its full potential by health care managers and organizations. Therefore, I am very pleased that EHFF created a platform for this group of young individuals with the EVY network and I am proud to be part of it!’ He has an affinity for: e-health, prevention, cost-effectiveness assessments, implementation and application of technological innovations, such as 3D printing, digital and interactive communication and virtual and augmented reality.
Dr. Nick Guldemond was trained in Engineering (electric engineering) and medicine (clinical physiology). He obtained his PhD with a focus on orthopaedic complications due to diabetes. He worked at various universities and hospitals as researcher, coordinator and principal investigator in projects regarding healthcare innovation, medical technology and eHealth. As founder and CEO of the ‘Medical Field Lab’ he received great acknowledgement for creating business through public private partnerships by the Ministry of Economical Affairs. Dr. Guldemond is currently Associate Professor Integrated Care & Technology and Chief Innovation Officer at the University Medical Centre Utrecht, He is advisor for the Dutch House of Representatives and board member of the Innovative Medical Device Initiative IMDI.nl and member of the commission on the national eHealth implementation agenda. He is coordinator of EIP-AHA A2 Action Group Falls Prevention and associated with thematic networks ProFouND, E-NO-FALLS.
Jonathan Hazan, Chief Executive, Datix Jonathan joined Datix as a programmer in 1995. Since then, he has undertaken a wide variety of different roles, encompassing the full range of activities from the design of Datix products to assisting hospitals and healthcare systems with rolling out Datix software as a key component of their patient safety strategy. Jonathan’s work with customers and the patient safety community around the world has given him a unique insight into safety culture and he continues to drive Datix in its mission to help protect patients from avoidable harm.
Ariella Helfgott is a Senior Research Fellow at the University of Adelaide within the School of Earth and Environmental Sciences. She currently works across 3 Universities and 5 field locations. She is a Senior Research Associate at the University of Oxford, United Kingdom, a Senior Research Fellow at the University of Adelaide, Australia and a Research Fellow at Wageningen University in the Netherlands. Her research takes place in East Africa, West Africa, the Indo-gangetic Plain, South-East Asia and Latin America. It spans conceptual and mathematical modeling of system resilience and adaptability, through to participatory approaches to building resilience and adaptive capacity on-the-ground. Within the later, she brings together stakeholders across and within multiple decision-making levels and engages them in programs that develop strategic capacity, for example exploratory scenarios, visioning and back-casting and resilience-based planning.
Pilar Hilarión is Deputy Director of Social Care, Mental Health, and Dependency Care at the Avedis Donabedian Institute (FAD) in Barcelona (Spain) since 2000. She is a registered Nurse, has a Teaching degree in Social Science, a Master Degree in Management and Methodology of Healthcare Quality, as well as post degree studies in Hospital Managerial Skills (ESADE) and Postgraduate in Intensive Care. She has expertise in quality management in health and social services. She has led and developed projects focused on design and evaluation of quality indicators, guides of good practice, safety patient programs, information systems and supporting large-scale changes. She has experience in the fields of acute and chronic care in hospital and primary care, as well services such as mental health, vulnerable and abused children, elderly facilities, and other kind of social services. Read more…
Kaisa Immonen-Charalambous (MA) is Director of Policy at the European Patients’ Forum (EPF). She has a Master’s degree in International Relations (UK and Finland). She is responsible for the overall lead of EPF’s policy and advocacy work at EU level, strategic planning, policy analysis, and building positive relationships with EU institutions and stakeholders as well as developing EPF’s policy positions in close consultation with the membership. She leads the thematic area of empowerment and patient-centred chronic disease care within EPF. She is currently the co-chair of the European Medicines Agency’s Working Party with Patients and Consumers, a member of the European Commission’s Expert Group on Patient Safety and Quality of Care and on the PISCE Platform of Experts on Self-Care. Before joining EPF in 2010 she worked in EU health policy, advocacy and external communications roles in both the private and non-profit sectors.
Marija Jevtic is a full professor at University of Novi Sad, specialist in Hygiene (Public Health), subspecialization in the field of urban environment and health. Organisation: University of Novi Sad, Medical Faculty, Institute of Public Health of Vojvodina. M.Sc. (University of Belgrade) and Ph.D. (University of Novi Sad) in the field of Environment and Health. Academic Master Degree in Health Management (University of Belgrade) Group analytic therapist (2009) (GAS Belgrade). Currently – finishing Training in System Psychoanalytic Training within the Psycho Social Section of the Group Analytic Society Belgrade. Field of interest and work: public health, environment and health, climate change, mental health, migration, food safety and nutrition, health management, reproductive and sexual health, group psychotherapy, organizational consulting. Previous position and role: Assistant minister, Director of Institute of Public Health of Vojvodina. Membership: Serbian Medical Association, European Public Health Association, Serbian Public Health Association. Serbian Association of Sexual and Reproductive Health and Rights – IPPF Serbia, Group Analytic Society Belgrade (GAS Belgrade), Group Analytic Society GAS International Member, International Society for the Psychoanalytic Study of Organizations (ISPSO).
With almost two decades of experience of turning observational data into real world evidence, Maneesh Juneja is a digital health futurist and the founder of Health 2.0 London, part of the international Health 2.0 movement. He is also an alumnus of Singularity University’s FutureMed programme and runs his own data analysis consultancy, MJ Analytics. Maneesh is based in London, UK.
Sasha Karakusevic is part of the NHS Horizons team. The focus of the team is developing and delivering transformational change in health and care systems. He has recently been a Visiting Senior Fellow at the Nuffield Trust. Particular interests are developing health systems, new technology, diagnostics and system design. He started his career in dentistry and maxillofacial surgery. He played a major role in shaping the South Devon Integrated Care Network. He has operated at Director level in the NHS since 2001 and has wide experience of using information to drive improvement and on aspects of patient flow. Sasha has worked with colleagues in a wide variety of countries exploring how to make health systems work better. He has a B.Sc and BDS from the University of Manchester and an M.B.A from Imperial College.
Everard van Kemenade
Everard van Kemenade has been a quality manager in Higher education in healthcare and social studies. He articles on quality management have been published in TQM Magazine, International Journal for Quality and Reliability Management, Quality Progress and several chapters and books. He took his PhD. at Erasmus University (Rotterdam School of Management). The thesis explored the effect of certification and accreditation on the professional. He is member of the Dutch Academy for Quality and chairman of the Education & Training Activities Group from the European Organisation for Quality (EOQ). He now works for MeduProf-S, empowered by Fontys University of Applied Sciences, as quality manager and consultant/trainer in quality management in emerging countries and countries in transition. He has carried out projects on the implementation of Quality Management and Change mostly in Health Care Institutes and Universities all over the world like in VietNam, Rumania, Czech Republic, Syria, Yemen, Egypt, Nigeria and Ghana. One of his lessons learned is, that quality is personal and that quality management has more to do with people than with systems. His motto is: ‘Because excellence in the end is a personal journey’.
Wally Keijzer-Broers MBA is an PhD researcher at Delft University of Technology, faculty of Technology, Policy and Management, section ICT (2013 – present). Phd Research topic: ”Developing a service platform for Health and Wellbeing in a living lab setting: an action Design Research approach’’. Initiator of Foundation Zo-Dichtbij to support people age-in-place. Zo-Dichtbij is granted with a VIMP (implementation subsidy) from ZonMW (Organization for Health Research and Development in the Netherlands). Part of several European research projects such as Care@Home and Horizon2020 project: ENviSION (Empowering European SME Business Model Innovation). More than 20 year of experience in media (editor-in-chief and publisher technical magazines, online and tv). Specialized in managing difficult (cross media) projects and combining knowledge from different disciplines (internet, media, technology, healthcare and research).
An Kint started her career as an historian and obtained her PhD degree from Columbia University (USA). Afterwards, she assumed a number of management functions in several organizations and in higher education. She is now the director of the Flemish Quality Management center in Belgium. The Flemish Quality Management Center (www.kwinta.be) is a network of businesses who emphasize the importance of quality through innovation and talent. The center gives visibility to these businesses and their good practices and brings managers together so that they can inspire each other. .
Jari Kukkonen is a systems engineer and MBA, with 20+ years of international experience as an entrepreneur, manager, trainer and a management consultant. He graduated from York St John MA program Leading Innovation and Change in 2016. His main fields of consultancy are: strategic management, productivity, organisational diagnostics, creativity, innovation and quality management in its wider meaning. Jari was Baltic director at Deloitte 2005 – 2009 being also responsible of Health-Care sector clients in Cental-Europe region. He is author of best selling LEAN management book „Läbimurre“ (Breakthrough). Jari’s mission is to improve the quality of life through helping organisations to take better care of their stake holders’ needs.
Veron WK Lai
Veron WK Lai has 10 years’ experience in the Digital Industry, focusing on Service and User Experience Design. She studied Art Direction during her BA in Advertising (Melbourne, Australia) and Service Design during her MA (London, United Kingdom). With a hybrid interest in both design and science, Veron has established herself as an experienced UX consultant in the healthcare digital industry. Throughout her years as a strategic partner for several leading global pharmaceutical companies, Veron has produced digital and service design solutions for mobile apps, websites, Intranets and conference experiences. Before moving to London, Veron was working in a digital consultancy in Hong Kong for four years where she led the team of web developers. Her projects spanned both the public and private sectors, from transportation, banking and corporate communication to tourism and hospitality, marketing and entertainment. Her team achieved more than 10 international web awards. Outside of work, Veron has a strong passion for digital-related conferences and community events, and is an active organiser and speaker at events with Webvisions, Global Service Jam, World IA Day and GeoVation.
Pascal Lardier is Principal at [édito] and senior in-house consultant for Health 2.0 Ltd., acting as the company’s Executive Director for all international activities – conferences and consulting.
Svante Lifvergren, MD, PhD, works as quality director at the Skaraborg Hospital Group (SkaS). He is a specialist in internal and pulmonary medicine and has worked as a senior physician at SkaS since 1997. Dr Lifvergren also serves as scientific director for Centre for Healthcare Improvement at Chalmers University of Technology since 2015 (www.chi.chalmers.se). He is member of the associate editorial board for the Sage Action Research Journal with a responsibility for healthcare issues. Dr Lifvergren has published several peer-reviewed articles and chapters in edited volumes on variation, care process management, networked mobile chronic care and characteristics for sustainable healthcare systems.
Corine van Lingen
Corine van Lingen has a degree in international relations. During her 8 years of experience in national administration she worked as an adviser on global and EU health affairs in the Ministry of Health in the Netherlands and as an attaché for health, food stuffs and pharmaceuticals in the Permanent Representation of the Netherlands to the EU in Brussels. As an attaché she participated in Council negotiations on a variety of topics (including organ donation, food labelling, health in all policies, pharmacovigilance, medical devices, alcohol, drugs and tobacco and healthy ageing), giving her a valuable insight into the workings of the Council and the Member States, as well as the Commission and the Parliament. She speaks Dutch as a mother tongue, English with a near-native accent (according to her British husband), can manage most conversations in French and gets by in German. Her three small children take up most of her spare time but, when she does find time, she likes to read, give advice on personal styling and play the piano.
Charles Lowe after a degree in Natural Sciences at Cambridge and an MSc at the London Business School, Charles began an early financial career with Exxon and then BT. Increasingly attracted to IT, in 1995 he led the creation of their intranet as an enabler of BT’s efficiency improvement, and subsequently the establishment & initial sales of a wide range of BT internet technology-based products. In 2001 he moved to LB Newham where he established a telecare programme that was at one time the largest in the UK, and won Dept. of Health Whole System Demonstrator (WSD) funding to extend to telehealth. Unhappy with the WSD evaluation methodology proposed, in 2008 he joined Telehealth Solutions (now Medvivo) where he drove the development & sale of patient-friendly remote patient monitoring services. In 2011, the lure of a fixed term contract in Surrey to establish both a telecare & a telehealth programme was irresistible, leading to one of the largest successful telehealth deployments in the UK. Charles is Managing Director of the Digital Health & Care Alliance (DHACA), an Expert Reviewer for the EC, a Contributing Editor to www.telecareaware.com, organiser of the London Health Technology Forum, and President of the Royal Society of Medicine’s Telemedicine and eHealth Section. He chairs Citizens Online, the digital inclusion charity, too.
Dr Lois Macklin currently works with senior executives and corporate boards to anticipate the long-term implications of major strategic initiatives. In the early part of her career, Dr Macklin founded and built a successful consulting business in the Alberta resource sector. Clients included companies in the oil and gas, forestry, and agriculture, industries. In addition to her twenty years of entrepreneurial business experience, she has ten years of experience with the Government of Alberta in the areas of climate change policy development, environmental management, and strategic foresight. She and her husband Richard, live on a farm in central Alberta, Canada.
Becky is Professor in Health Systems Innovation at London South Bank University, where she leads the Health Systems Innovation Lab, providing change management support to systems change work; leadership programmes for emerging leaders, network leaders and patient leaders; and catalysing spread through our international network. She has a track record in systems innovation, organisational change and leadership development in the UK and Internationally, and in leading networks across health and social care. Her experience is an unusual combination of leader, manager, researcher, change agent and entrepreneur. She is known to be an energetic and enthusiastic leader of change and a forward thinker. Read more…
Bernard Merkel recently retired from the European Commission where he played a central role in the development of the EU’s actions in health, including the public health programmes, the overall health strategy, and more recently, the growing work on health systems, such as the directive on cross-border healthcare and actions on the health workforce and patient safety. Before he joined the EU, he was a civil servant in the Department of Health for many years, where he worked on topics including the management of the NHS , child health and AIDS. He was also for a time a private secretary to the Secretary of State. He has been a visiting research fellow at the LSE and is currently a visiting research fellow at the London School of Hygiene.
Gerald Midgley is Professor of Systems Thinking at the University of Hull, UK. He also holds Adjunct Professorships at the University of Queensland, Australia; the University of Canterbury, New Zealand; Mälardalen University, Sweden; and Victoria University of Wellington, New Zealand. From 2003-2010, he was a Senior Science Leader in the Social Systems Group at the Institute of Environmental Science and Research (New Zealand). He has had over 300 papers on systems thinking and stakeholder engagement published in international journals, edited books and practitioner magazines, and has been involved in a wide variety of public sector, community development, technology foresight and resource management research projects. He is the 2013/14 President of the International Society for the Systems Sciences, and has written or edited 11 books including, Systemic Intervention: Philosophy, Methodology, and Practice (Kluwer, 2000); Operational Research and Environmental Management: A New Agenda (Operational Research Society, 2001); Systems Thinking, Volumes I-IV (Sage, 2003); Community Operational Research: OR and Systems Thinking for Community Development (Kluwer, 2004); and Forensic DNA Evidence on Trial: Science and Uncertainty in the Courtroom (Emergent, 2011). Read more…
Brian Mulligan graduated as a Civil Engineer in 1978 from University College Dublin and later with a Masters in Engineering Design. His early employment was mostly in mathematical modelling and simulation and the application of information technology within engineering. He is currently on secondment as a Programme Manager responsible for online learning development in the Centre for Online Learning at the Institute of Technology Sligo where he has lectured since 1984. He has been instrumental in the rapid growth in online learning in IT Sligo since 2002 and significantly involved in the growth of e-learning in Ireland since 1999, organising the EdTech series of conferences since 2000 and as a founding member of the Irish Learning Technology Association in 2002. His main areas of expertise are now in web-casting, webinar management, synchronous online training, instructor-led online training, lecture capture, open education (MOOCs and OER) and the rapid development of online training. He is the organiser of the IT Sligo/NDLR Teaching and Learning Webinar Series. He posts to an irregular blog on education: “Well I wouldn’t start from here anyway!” His website is at brian.mulligan.googlepages.com
Lars Münter may perhaps be a Danish kind of glue. At the University of Copenhagen he was the first to combine rhetoric with natural sciences – and since his work has centered on bringing professionals together, in Scandinavia as well as across the EU. He has constantly strived to create new networks and forums to improve interdisciplinary understanding – especially within basic prevention of communicable diseases – but also to increase political impact, media understanding, corporate social responsibility, and citizens engagement in (at times very) complex issues. He has a solid experience in linking healthcare professionals, ngo’s, universities, companies across sectors to reach common ground and common goals. Sometimes by simple dialogue, sometimes by innovative use of media, events, partnerships, and projects. Key areas are hygiene, self care, and health communication; especially using tools such as public campaigning, creating partnerships, and organizing conferences.
Charan Nelander throughout the past 18 years worked with administration (finance and operations), management, organizational development, business development, communication and implementation of both local, regional, national and international projects. Great experience in the “tension” between government, political and private / nonprofit. Have a long and valuable experience to organizations and people to work together, and do their best. As a manager I emphasize commitment, efficiency and integrity. It is important for me to create results, to ensure high employee satisfaction as well as having a wide network both at official level and politically. Charan is Board Member for the Danisch Hygiene Counsil, HOME-START-DK, Djof Privat and is Director/CEO of the Danisch Committee for Health Education
Tram Nguyen Trinh
Tram Nguyen Trinh is known and recognized as the “super connector and door-opener” that “catalyzes growth and opportunities”. She founded VITAnLINK to pursue one mission: matching emerging health technologies for better prevention with international market opportunities, helping new ventures or pioneer established businesses gain first-mover advantage. Fields of work include artificial intelligence for early detection, mobile health and telehealth. With over two decades of international executive entrepreneurial and fortune 500 experience in North America, Europe and Asia, Tram is passionate about building essential connections between people, enterprises, and markets. Read more…
Neil Passingham is an experienced IT/Cybersecurity specialist and innovator. Through his long career in IT, he has been an app developer, ethical hacker, data management consultant and project/department lead. At HP Labs, he led several big data research initiatives and is determined to facilitate ways of helping domain experts to “gain value out of health data” through inter-disciplinary collaboration. He has recently founded an international Cyber Services company and is also a board member of an inspirational HIV-related charity.
Dr Andrea Pavlickova is European Service Development Manager at Scottish Centre for Telehealth and Telecare, NHS 24 in Scotland. Andrea is also one of the coordinators of the B3 Action group on Integrated Care of European Innovation Partnership on Active and Healthy Ageing (EIP-AHA). In particular she is responsible for the coordination of the Action area on ICT and teleservices of the EIP-AHA.
She trained in International Relations and International Development at the University of Matej Bel in Slovakia and Northern British Columbia in Canada.
She worked previously as Programme Manager at Epposi (European Platform for Patients’Organisations, Science&Industry), multi-stakeholder independent think-tank in Brussels where she was involved in the projects focusing on chronic conditions management, patient empowerment, integrated care and community care in Europe. Andrea was also responsible for driving the project to establish European self-care perception index, reflecting behaviours and attitudes of European citizens towards self-care.
Jim Phillips is currently Director, Quality Institute for Self Management Education and Training, Freelance consultant on self management support, patient engagement and clinical development. Member of European Network for Patient Empowerment (ENOPE). Previous- 2006-2011 Director quality and evaluation Expert Patient Programme CIC 2002-2006 Department of Health Principal Trainer, NHS Expert Patient Programme 1990-2002- Therapist (private practice) – drug and alcohol and long term health conditions. Over 20 years’ experience in behavior change approaches to health.
Dr Stephen Rainey is a Research Fellow in De Montfort University’s Centre for Computing and Social Responsibility. He works at present in the European Commission’s Flagship Human Brain Project, in subprojects on Ethics Management, and Researcher Awareness. He sits on the Data Governance Working Group and Ethics Coordination Committee. Dr. Rainey is a philosopher and has published articles on topics related to consciousness, artificial intelligence, technology, ethics, governance and rationality, and has edited books on philosophical topics. He also acts as an external ethics expert and technical reviewer for the European Commission.
Ramaswami Ramanan is a clinician, cardiac Surgeon, educator and entrepreneur with more than 35 years experience working in the United Kingdom, Ireland, New Zealand and India. In addition, I am a Fellow of the Royal College of Surgeons and Royal Society of Medicine (RSM) with an MBA from The Business School, Imperial College, London. I am also a Council Member for the Technology in Medicine section at the RSM.A Subject Matter Expert in Health and Life Sciences, I am a Member of the Digital Health Advisory Board and an Examiner for Innovate UK funding applications in Life Sciences. Read more…
Hedley Rees is a supply chain management (SCM) advisor, specializing in the life science sector. Clients range from large pharmaceutical companies to emerging biotech, and also include investors, lawyers, other consultancies, facility design & build specialists and third party logistics providers (3PLs). Assignments span early stage clinical trial supply chains up to complex multi-product supply networks covering global territories. Prior to this, Hedley held senior positions at Bayer UK, British Biotech, Vernalis, Ortho-Clinical Diagnostics and OSI Pharmaceuticals (now Astellas). His skill set covers the range of competencies from strategic procurement, production and inventory control, distribution logistics, information systems and improvement. His early career was spent as an industrial engineer in the automotive, consumer durables and FMCG sectors. As an expert in Lean Thinking and Production Systems, Hedley is a zealous advocate of the regulatory modernization frameworks of FDAs 21st Century Modernization and ICH Q8 – Q12. He graduated from the University of Wales as a production engineer and holds an Executive MBA from Cranfield University School of Management. Hedley regularly delivers podcasts, webinars and speaks at international conferences and was co-chair of the highly regarded FDA/Xavier University sponsored PharmaLink Conference (formerly FDA/Xavier Global Outsourcing Conference) held in Cincinnati annually, for 4 years, from 2010 to 2013.
Joanne Sawicki is an award winning entrepreneur, innovator and communicator who is a pioneer in the use of cross platform interactive and mobile media to deliver health and other social services directly into the home and health facilities. She has 25 years senior management experience within international media corporations including the BBC, Channel 9 Australia and BSkyB. Joanne has a proven track record in leading and delivering multi-million pound projects with diverse partners drawn from the corporate, Governmental, NGO and social enterprise sectors. In 1998 Joanne left British Sky Broadcasting – having successfully played a key role in the launch of the paradigm shifting network. Her experience at Sky, coupled with the birth of her two sons, enabled her to create a vision of how digital, interactive media could transform the health of the nation. As a result, she launched Channel Health the UK’s first digital, interactive TV Channel and website, watched by 8 million people a month on Sky and in doctors’ surgery waiting rooms. She became a finalist in the 2000 Ernst and Young Entrepreneur of the YearAwards when Channel Health, floated on the London Stock exchange, achieving a valuation of £20million. Joanne advised the NHS, BUPA, The Assura Group and European Union (Healthsat) on the implementation of their digital strategies. She wrote the NHS digital strategy, which is now being delivered as NHS Choices. During this time she worked closely on the development of online digital patient records and continuing education platforms for doctors. She also led a £200million BT Health bid to deliver NHS services into doctors’ surgeries.
As a UK trained GP, Charles Shaw spent six years as medical director of the general hospital in Bermuda. This exposed him to many New World ideas, like hospital standards, medical bylaws, credentialing, clinical audit, and the Canadian Council on Hospital Accreditation. Over the next 30 years he tried, and largely failed, to introduce these ideas to UK and Europe. Shaw took up writing (about medical audit), research (community hospitals), training in public health, a PhD (“standards in the NHS”) and a book (“Good practice in small hospitals”) which became the first standards for a UK accreditation programme. He developed quality credentials as hospital general manager (NHS), national quality assurance project manager (King’s Fund), founder of the Hospital Accreditation Programme (now CHKS), civil servant (advising the Department of Health on how to deliver Margaret Thatcher’s promise of mandatory medical audit) and health service research (CASPE). Luckily, in 1985, he was invited to a WHO workshop on “training for quality assurance” in Udine, Italy, at which the International Society for Quality Assurance (now ISQua) was founded. That led to many contacts, advisory appointments, collaborative research (for WHO, World Bank, European Commission), and visits to fascinating places in every continent except the Antarctic. His terms of reference are usually about technical interventions, such as performance indicators, clinical audit or hospital standards, at provider level. But quality systems at this level have little impact without corresponding policies, leadership, coordination and change at regional and national level. Current work on quality in healthcare is mostly with WHO EMRO, EURO and country offices in Moldova and Kyrgyzstan.
Maggie Somekh M.B.A. C.Q.S.W. worked initially as a psychiatric social worker in the area of substance misuse and then forensic psychiatry. She then moved into general management posts in the NHS working at Director level in a London teaching hospital, then spending 5 years working for the MOD as Director of Corporate Development for the Defence Secondary Care Agency, she then became CEO of a large Mental Health and Learning Disability NHS Trust. These posts involved Maggie in major project management of change and this remains an abiding interest for her together with the difference a focus on quality in healthcare delivery can make both to services delivered and to the organisations delivering them. She now carries out occasional consultancy work.
Thijs Sondag is a health(care) entrepreneur with a passion to bridge the gap between start-ups and corporate health(care) organizations. Background in Behavioural Change and Open Innovation and always looking for possibilities to combine psychology, business & healthcare. Strong believer of the fact that we can make our system of health futureproof by searching for synergies between young entrepreneurs and existing health(care) organizations. Founder of Fourmore and Sovation and working at Radboudumc at the department of process improvement and innovation. Please stop the talking and start doing.
As a thought leader Kristine Sørensen is committed to advance the global scale and scope of health literacy. Her educational background is in medicine, public health and global health diplomacy. She has acted as advisor on health literacy for EU, WHO, ECDC, the European Parliament, Council of Europe and McKinsey. Kristine Sørensen is also the focal point for Health Literacy Europe – a network for advancing European health literacy and founder of the International Health Literacy Association. She is member of the global advisory boards of the Asian Health Literacy Association, Bridge4Health (CAN), Health Literacy for Children and Adolescence (DE) and Health Literacy at the Work Place (DE). I n the Netherlands where she is based she is appointed for the Board of Commissioners of Kindante (NL) and an active member of Rotary International.
Richard Swift is an innovative and practical problem solver. His main resource is 40 years experience in finance, manufacturing and trade. Richard has retained his boyhood curiosity and sense of wonder. He has found that these, with persistence, can crack most problems. Richard joined the BBC in 1968, first as a research assistant then in studio engineering on Top of the Pops and Monty Python. He then worked in industrial finance in the City and spent ten years in corporate rescues and turn rounds including that of Aston Martin. In 1984 Richard co-founded Safety First Ltd. The first product was the ‘Winner’ child car safety seat. It was granted European patents (and generated royalties) and was widely adopted. A second product also granted European patents was a non-chemical means of killing legionella bacteria in hospital and other cooling systems. Read more…
Revd Dr Richard Turnbull is the Director of the Centre for Enterprise, Markets and Ethics. The Centre’s purpose is to promote an enterprise economy built upon ethical foundations drawing upon the history and values of the Judeo-Christian tradition. The Centre undertakes research in business, economics, ethics and theology, holds events and conferences and publishes a wide range of publications. The website is www.theceme.org. Richard has a wide range of experience in business, the church and public life. He holds a degree in Economics and Accounting, a first class honours degree in Theology and a PhD in Theology from the University of Durham. He worked for eight years as a Chartered Accountant with Ernst and Young. He was ordained into the ministry of the Church of England in 1994. He has served on the General Synod and was a member of the Archbishops’ Council of the Church of England, the Chairman of the Synod’s Business Committee and chaired a number of church working parties including a review of the remuneration of the clergy. He is also a director of the Church of England’s investment funds. Richard served in the pastoral ministry for over 10 years and from 20015-2012 was Principal of Wycliffe Hall, Oxford. He is also a member of the Faculty of Theology of the University of Oxford and a Fellow of the Royal Historical Society. Richard is the author of four books and numerous monographs including a biography of one of England’s leading social reformers, the Earl of Shaftesbury. He has lectured extensively in the UK and the USA.
Henk den Uijl
Henk den Uijl is policy advisor at NVTZ (Dutch society for board trustees in health and social care). The threshold between science and practice is where he is at home. He is PhD candidate and teacher in Philosophy of Management & Organization at the Vrije Universiteit Amsterdam, Faculty of Humanities, Department of Philosophy. He is also Editor of a Dutch journal in Corporate Governance (Goed Bestuur & Toezicht). Moreover, he is a supervisory board member in an organisation (JTV Mondzorgvoorkids) that promotes and delivers public health in dental care for children. Regarding EHFF, he is mainly interested in ethical issues regarding public health and health care, both from a bio-ethical and organisational point of view.
Cecilia Vera-Muñoz is Project Manager and Senior Researcher at Life Supporting Technologies group, Universidad Politécnica de Madrid (Spain). She holds a PhD in Biomedical Engineering, and an MSc in Electrical Engineering and Computer Science. She is an expert in the management and technical development of scientific and technical projects dealing with telematics applied to the social and healthcare sector. Her areas of expertise include Human Computer Interaction, user experience assessment, user interaction, users’ engagement, advanced Health Information Systems, and patients’ systems design, development and validation. She has collaborated in several research and innovation international and national funded projects, both in the areas of e-Health and e-Inclusion. Cecilia is an active member of the European Innovation Partnership on Active and Healthy Ageing (EIPonAHA) initiative, where she coordinates the Patient and Citizen Empowerment synergies activities across the 6 action groups. She is also one of the coordinators of B3 Integrated Care Action Group.
Janine Vervoordeldonk has experience for more then 20 years as project manager and senior consultant in health promotion and quality of care on national and European level. Her specific focus is on Tackling Inequalities, Health Literacy, Self-management and Self-care. She also has a lot of experience in complex implementation issues. Janine worked for many years for the Netherlands Institute for Health Promotion and Disease Prevention (NIGZ) and continued her activities at the Dutch Centre for Health Care Improvement (CBO). Working at the IUHPE regional office for Europe (1997-2001), she was involved in founding of Eurohealthnet (a not-for-profit partnership of public bodies working from local to regional, national and international levels across Europe) from the very start and participated actively in this network over the years. From December 2015 Janine works as an independent consultant for HealthImpact. Recent project management activities contain; PiSCE (tender platform of experts on self-care and development of guidelines), IROHLA (FP7 project Health literacy for healthy ageing), DRIVERS for Health equity, Action for Health (tackling Health inequalities), Gradient , Crossing Bridges, HEPCOM and the Tender healthy diet.
Rob Wyer, founding partner Swii.ch is a digital expert with over 15 years experience consulting for global pharma companies, communication agencies and more recently health innovation labs. He specialises in applying a human centred approach to patient engagement solutions, applying the latest thinking in linguistic analysis and behavioural science. Rob also advises on how technology can be engineered to influence our decisions and behaviours, whether it’s challenging peoples thinking, helping them understand health and science or motivating them to try something new. Prior to founding Swii.ch Rob was Managing Director of his own digital agency – Elevator Digital which was acquired by the Publicis Groupe. Following the acquisition, Rob worked as Head of Digital – Saatchi & Saatchi Health UK and Business Strategy Director – Razorfish Health.
EU Member State Partners
Austria – Dr Roland Schlesinger (ESQH Vienna Office)
Dr. Roland Schlesinger runs the ESQH Vienna Office and in addition he is responsible for the know-how and technology transfer. As a physician and epidemiologist he was the manager of medical project team – High Level Planning Group (HLPG) from 2004 to 2006. he worked as a coordinator for UN projects in East and South-East Europe and Arab countries’ region from 1997 to 2001. After briefly working as Deputy Director of the WHO for education and transfer of know-how in public health, Roland transferred to the HLPG in 2004. After his departure from the UN and a spell in Ludwig Boltzmann Institute for Health Technologies Assessment (HTA) he worked as a Deputy Director of Karl Landsteiner Institute for quality management and patient safety. Late in 2008 he was appointed by the Austrian Minister of Health as ESQH Vienna Office Director where he has been successfully working to date.
Belgium – Annette Geirnaert (Vlaams Centrum voor Kwaliteitszorg)
Annette Geirnaert has been director of the Flemish Centre for Quality since 1987. She is responsible for the general and financial policies, contacts with the government, international relations and the start of new projects. Annette holds a degree in industrial psychology and an MBA from the Vlerick School. After several years working in various companies in Antwerp she moved into a focus on quality with SGS and subsequently to Vlaams Centrum voor Kwaliteitszorg. She is Vice-president of the ‘ European organisation for quality’ (EOQ) and Belgian representative in the ‘general assembly’ of EOQ. She is also a Member of the National Advisory Counsel for Accreditation and Certification
Croatia – Jasna Mesarić (Croatian Society for Quality Improvement in Healthcare)
Jasna Mesarić is a Professor in the University of Zagreb School of Medicine and Assistant Head, Department for Quality and Education at AQAH, Croatia. She specialises in transfusion medicine with postgraduate qualification in Haemathology, Clinical Paediatric and Leadership and Management of Health Services. She is president of the Croatian Society for Quality Improvement in Healthcare, Croatian Medical Association (CSQIHC), and a member of the European Society for Quality in Healthcare (ESQH) Executive Board. She has a leadership role in launching WHO PATH (Performance Assesment Tools for Hospitals) program in Croatia.
Czech Republic – Ales Bourek (Centre for Healthcare Quality, Faculty of Medicine, Masaryk University, Brno)
Ales Bourek is CEO of the Center for Healthcare Quality coordinating programs of health system quality management. He also lectures at the Brno Medical School of the Masaryk University. He performs IVF and other forms of of assisted reproduction treatment. He also works with ESQH (European Society for Duality in Healthcare), DG SANCO, CEESTAHC (Central and Eastern European Society for Technology Assessment in Health Care www.ceestahc.org), EFQM Health Sector Group and anyone else interested in quality, accountability, improvement in healthcare and education. He serves on the editorial board of International Journal of Reliable and Quality E-Healthcare (IJRQEH) and International Journal of Health Care Quality Assurance (IJHCQA).
Denmark – Paul Bartels (National Indicator Project, Aarhus)
Paul Bartels is a MD and a specialist in chemical pathology 2010- Assistant professor at The Faculty of Medicine, Aalborg University 2011-17 Director of the Danish Clinical Registries – a national quality improvement programme (RKKP) ESQH fellow (former president) of European Society of Quality in Healthcare 2001-2011 Director of NIP – the Danish National Indicator Project Former Medical Director of Randers Central Hospital, and a former senior lecturer in chemical pathology, Aarhus University and former chairman of the Danish Committee for Quality Assurance in Chemical Pathology Lecturer, author, and co-author of numerous publications on quality, patient safety in healthcare and clinical biochemistry.
Estonia – Tiia Tammaru (Estonian Association for Quality)
Tiia Tammaru is Chairman of the Board of EAQ (Estonian Association for Quality). She has represented Estonia in international Quality organizations (EOQ, EFQM), was Vice President of European Organization for Quality in 2004-2011 and is member of EOQ General Assembly. She is a research scientist at Tallinn University of Technology, and has been lecturing in the topics of Strategic and Quality Management in different Estonian universities and HEIs. Her PhD studies explored ’National Quality Promotion and Use of Excellence Models: Case of Estonia’. In the past 20 years she has been actively involved in the development of National Quality Policy and participating in different roles (expert, trainer, member of jury) in several projects, including Estonian Quality/Excellence Award and recognition schemes, Quality Innovation Award, sectorial schemes (Tallinna School Quality Award, Estonian Vocational Institutions’ Quality Award, Quality Assurance in Estonian HEIs, Public Sector Quality Award, Estonian Tourism Quality Programme). Tiia has been assessor of European Quality Award in 1998-2000 and EFQM Excellence Award in 2011. She is also member of Technical Committee EVS/TK 33 ’Management Systems’ of Estonian Centre of Standardisation and has translated a few ISO standards into the Estonian language. She has been supporting, consulting and training organizations in a variety of sectors in strategic management, TQM, quality management, process management, self-assessment, teamwork, problem solving and creativity tools etc. Tiia has been the leader of developing and organizing the Quality Managers Competence training programme since 1999.
France – Mons. Bertrand Jouslin de Noray (Pisseloup, France) (former secretary-general of EOQ)
Bertrand Jouslin de Noray Bertrand spent 15 years within ITT where he held a number of management positions in various parts of ITT France, including Video communication development and Quality. He spent 10 years within MFQ, The French Movement for Quality. Also he was Secretary General of the European Organization for Quality (EOQ) for a decade. In this position, Bertrand was responsible for Supporting EOQ members (41 countries in Europe) in the promotion and deployment of quality management. Facilitate the development and exchange of information, knowledge and experience in quality theories and techniques leading the implementation of Performance Excellence. Bertrand was Vice-President of EOQ and Founding member of the WAQ (World alliance for Quality) Bertrand is member of the International Academy for Quality. Bertrand was the recipient of the 2013 ASQ E. Jack Lancaster Medal. “In recognition for successfully championing quality worldwide through teaching, writing, organization building and relationship building. Having strengthened the quality profession in many nations, you simply are an unwavering source of inspiration and exceptional leadership.”
France – Cathie Fanton
Cathie Fanton After 20 years managing diverse large-scale projects in information systems, she decided in 2006, as an independent consultant, to serve a plurality of actors by accompanying organisational and social transformation processes. ‘The only thing to offer is my way of being, my capacity for connecting people and events; for sure some experience in facilitating big groups in an emerging way and my madness to experiment in all things. I experience necessary discomfort, to get further myself in order to be able to bring more to the collectivity …’
Germany – Tobias Gantner
Tobias Gantner , MD, MBA, LL. M. studied medicine, philosophy, economics and law in Germany, Switzerland, the PR of China and the USA. After his residency in transplant surgery, he worked with Siemens on international consulting mandates. His next positions included Novartis pharma strategy and head of health economics and outcomes research. At Bayer Healthcare, he built the department of Market Access from scratch. He is founder and CEO of the “HealthCare Futurists GmbH”, an international network and think tank from experts of diverse disciplines with a focus on medicine, health-care and life sciences. His interest goes out to disruptive innovations in the health-care system in systemic, political and technologic aspects and the change of business models rooted in it. He leads “In-Algorithmo- Diagnostics GmbH“, that is dealing with topics in predictive health-care and the inherent change of business models in the pharmaceutical industry and the approach towards patients and clients. Tobias Gantner holds a number of teaching appointments in the fields of health-care management, market access and Innovation in health-care. He is speaker in topics related to the future in health-care, medicine and life sciences
Germany – Friedrich Noelle (Definetz)
Friedrich Noelle is director of Maxx Health Ltd. The company developes software to track health status, nutrition, and sporting activity in order to improve self regulation mechanisms of patients and to strengthen self responsibility. Friedrich is also founder and general secretary of the non-profit organization definetz e.V., He has been approved as platform leader who represents the ESQH Vienna Office in all matters belonging to the sphere of early defibrillation. definetz is a cooperation partner of several important health organizations in Germany. The highly qualified public relations expert with special expertise in conference management successfully carried out international events for different centres of the UN and EU-Commission, as well as other national and international organizations.
Ireland – Mary Morrissey (Health Intelligence, HSE, Ireland)
Mary Morrissey provides advice and interventions on implementation aspects of a range of health and social care initiatives in the Irish Health Service Executive (HSE). In addition to her position in Knowledge Management (Incorporating Health Intelligence), she has a clinical role in providing Psychological services as part of the Diabetes Team in Connolly Hospital Blanchardstown Dublin, on an out- patient basis. Mary holds a BA (Hons) in applied Psychology from University College Cork (1980) and an MSc Research from Trinity College Dublin (1986). She holds a Diploma in Integrative Psychotherapy (1994) and a Senior Managers in Government (SMG) certificate from Harvard Kennedy School of Government (2006). She is formerly a Regional Director of Services for Children on the Autistic Spectrum in Dublin Mid-Leinster Region; Head of Psychology, Cheeverstown House,Dublin and served on the Change Management Team for the interim Health Service Executive. She is President of the Irish Federation of University Women IrFUW 2016-2019 www.irfuw.org
Italy – Piera Poletti, Centre for research and development, Padua (CEREF)
Piera Poletti is director of CEREF, Centre of Research, Advanced Education & Quality Improvement, based in Padua, Italy. She is a member of the board of the Italian Society for Quality in Healthcare (SIQuAS) and a former member of the European Society for Quality in Healthcare (ESQH) board. She is a member of the Strategic Advisory Board of the International Forum on Quality & Safety in Healthcare (IHI & BMJ). She teaches at Padua University, at the International Master on Quality in Healthcare (Udine university), at Verona University (Master on Patient safety and Erasmus Mundus Master on Sustainable Regional Health systems). A former member of the Ministry of Health Risk management working group, she has been involved in developing national recommendations, tools & manuals on quality improvement and patient safety. In addition to delivering continuing education to health professionals, she has been involved in innovation projects, both in local health systems and in regional healthcare systems. Her research activity has focused on citizens and patient involvement, professional involvement and empowerment, non technical skills, organization and improvement models and tools, health management. She has been involved in the European project MARQuIS and in other international and national programs and activities.
Latvia – Dzintars Putnis (Latvian Society for Quality)
Dzintars Putnis has consulted in business development, performance improvement, training on quality issues, internal and external audits of management systems. Since 2011 he has initiated establishment of Latvian Society for Quality and now is leading it activities. Putnis previously has worked with Bureau Veritas and Latvian Chamber of Commerce and Industry. He has a degree in electromechanical engineering, operational health and safety management, environmental sciences. He is an IRCA registered Lead auditor, SQ Senior Member and Certified Management Consultant. Read more…
Netherlands – Marius Buiting (Dutch Institute for Healthcare Improvement (CBO))
Dr Marius Buiting: Chairman. Doctor, lawyer and HC improvement expert. Wrote Netherlands Quality law in 1996. Former President ESQH (NGO). Director NVTZ.
Portugal – Suzana Parente (Portuguese Society for Quality in Healthcare)
Suzana Parente is a Medical Doctor, anesthesiologist and intensivist and an Executive Board Member of the European Society for Quality in HealthCare (ESQH), and President of the Portuguese Society for Quality & Safety in HealthCare (APQS). She is also a member of the quality assurance and quality improvement committee of the European Society of Anesthesia as well as a member of the quality group of the Portuguese society of anesthesia. Previous founder and President of the Quality Council of the Portuguese Medical Association. She works at the S. Francisco Xavier Hospital in Lisbon (central hospital with university facilities) and teaches modules of quality and risk management at the graduate and postgraduate level. She is also director of the Quality Department of western Lisbon hospital trust. She has published more than 20 works on quality in healthcare, and she is an ISO 9001 auditor.
Slovak Republic – Kristina Zgodavova (IMPROHEALTH, Technical University of Kosice)
Prof. Kristina Zgodavova, PhD. is one of the leading Slovak experts in the field of quality engineering and management. She served as vice-rector for strategy and development at the Alexander Dubček University in Trenčín in the years 2007 – 2010. She is the author of two monographs, several university textbooks, and teaching aids. She has led several domestic and foreign projects and participated in the development of curricula and textbooks for courses in various fields of the industry and services. She currently serves as the guarantor of Integrated Management Systems and Quality Engineering study programs and IMPROHEALTH centre at the Technical University of Kosice, member of the working group of the Slovak Accreditation Commission established by government of Slovak Republic for monitoring and independent evaluation of the quality of education, research, development, artistic and other creative activity of the universities. In this role, she deals mainly with improving the education quality and healthcare quality.
Slovenia – Mila Bozic (Institute for Business Excellence and Innovation)
Mila Božič started her professional career as an assistant-researcher at Faculty for Pharmacy, University Ljubljana, Slovenia (1974). She joined Lek Pharmaceuticals in the year 1975 and finished with same company (part of Sandoz/Novartis) in April 2005 as Innovation manager and the Advisor to the Board. Since then she has been working for the BE-i Institute, which she also founded. First ten years she spent in the pharmaceutical development as senior researcher in charge of drug development and technology transfer to industrial scale-up. During that time she earned several academic degrees on the area of pharma development, developed more than 60 finished dosage forms, and received 3 patents. Read more…
Spain – Rosa Sunol (Fundacion Avedis Donabedian (FAD))
Rosa Sunol, MD PhD, Director at Avedis Donabedian Research Institute (FAD). In this position, she oversees this research and implementation organization that supports quality improvement in health and social care in Spain since 1989. She holds the Donabedian Research Chair in Quality at the Faculty of Medicine in the Autonomous University of Barcelona. She is Deputy Editor at the International Journal for Quality in Health Care since 1991 and has over 30 years of experience in health and social care research on quality. She has published articles, books and participated in more than 20 international funded research projects as leader and partner, and implemented more than 230 internal quality programs (hospitals, PHC, long term care, home care, behavioral health care and social services) in Spain and Latin America.
Sweden – Bo Bergman (Centre for Healthcare Improvement, Chalmers University)
Professor Bo Bergman is professor emeritus, Quality Sciences, at Chalmers University of Technology, Senior advisor to Centre of Healthcare Improvement and Chairman of QUBECON AB . His career started with 15 years in aerospace industry during which period he also became a PhD in Mathematical statistics from Lund University 1978 and was a part time professor in Reliability at Royal Institute of Technology, Stockholm. In 1983 he became a professor in Quality Technology at Linköping University and 1999 the SKF professor in Quality Management at Chalmers University of Technology. He was a co-founder of Centre for Healthcare Improvement (CHI) at Chalmers and its first director (2004–2009). During the period 2011-2015 he was a guest professor at Meiji University, Tokyo. As a professor he has supervised a large number of PhD students many of which now are themselves professors. Currently he is very much involved in research and practice of improvement and innovation in Swedish and European healthcare. He is involved in a number of course on Healthcare Improvement to healthcare professionals and has published a number of works in the area. He is a member of the International Statistical Institute (ISI) and an Academician of the International Academy for Quality (IAQ).
United Kingdom – Prof. Daniel Steenstra, (Department of Engineering, Cranfield University)
Professor Daniel Steenstra is the first professor in Medical Innovation in the UK appointed by the prestigious Royal Academy of Engineering at Cranfield University. He is an entrepreneur with a unique expertise in healthcare innovation. He has a degree in Medicine and a background in design and innovation in industry across a range of sectors. His brief is to link academia. Industry and the NHS to develop medical and healthcare innovation. Professor Steenstra is also a founder member of Innovations Factory Ltd, a private sector R&D organisation uniquely positioned at the Heart of England NHS Trust in Birmingham.